Privacy Policy

Business Contact

Mirello's Flowers

24 Othman Bin Talha, Doha, Qatar, 23001

Email: info@mirellof.info

Information We Collect

We collect information that helps us deliver products and services, communicate with you, and improve our platform. Types of information we collect include:

• Contact information: name, email address, phone number, and delivery address provided when placing orders or contacting us.
• Transactional data: order details, payment confirmations, and delivery instructions.
• Technical data: IP address, browser type, device identifiers, and log information generated when you access our site.
• Marketing and communication preferences: opt-in status and preferences for promotional messages.
• Cookies and similar technologies: identifiers used to support site functionality and analytics. See the Cookies section below.

How We Use Information

We use personal information for the following purposes:

• To process and fulfill orders, manage deliveries, and communicate order status.
• To respond to inquiries and provide customer support.
• To send administrative messages, updates, and marketing communications when you have consented to receive them.
• To improve and personalize our products, services, and website experience.
• To detect, prevent, and address fraud, security incidents, or technical issues.

Legal Basis for Processing (Where Applicable)

Where laws such as the GDPR apply, we rely on one or more lawful bases to process personal data, including performance of a contract, consent, compliance with legal obligations, and legitimate interests (for example, to prevent fraud and maintain platform security).

Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to provide core site functionality, remember your preferences, and analyze how our site is used. You can manage cookie preferences through your browser settings or our cookie controls where available. Disabling certain cookies may limit functionality of the site.

Sharing and Disclosure

We do not sell personal information. We may share information with:

• Service providers: third-party providers who perform services on our behalf, such as payment processors, delivery partners, and analytics providers.
• Legal and safety purposes: when required by law or to respond to legally valid requests, to protect rights, safety, or property, or to prevent fraud.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.

Data Retention and Security

We retain personal information for as long as necessary to fulfill the purposes described in this policy and to comply with legal obligations. We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal information, including the right to access, correct, delete, restrict processing, or object to processing. You may also have rights to data portability and to withdraw consent where processing is based on consent. To exercise these rights or for questions about your data, contact us at the email below.

International Transfers

To operate our business, we may transfer personal information to countries other than the one in which it was collected. When transferring personal data internationally, we use reasonable measures to ensure appropriate safeguards are in place.

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated policy on our site and indicate the date of the latest revision.

Contact Us

For questions, requests, or to exercise your rights, contact:

Mirello's Flowers

24 Othman Bin Talha, Doha, Qatar, 23001

Email: info@mirellof.info